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The Knowledge Centre

The Knowledge Centre

Explore our latest thinking on topics at the heart of business

Auckland’s transport love affair

Separating Aucklanders from their beloved cars – easy right? In a nutshell Auckland's rapidly growing population is placing pressure…

Contributor
Shaun Fitzgibbon

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Bay Audiology's transformation story

Bay Audiology won twice at the 2017 TVNZ NZ Marketing Awards. In a nutshell Bay Audiology is a brand leader in the hearing aids…

Contributor
Colleen Ryan

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Finding the next big thing for Steinlager

How do you create a new product that sells out in stores and pubs in its first week? In a nutshell Co-creation is a technique we…

Contributor
Amber Coulter

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The missing heart of customer-centricity

Think back to the moment Trump got elected for President.  In a nutshell Customer-centricity is a response to people demanding more…

Contributor
Claire Tutill

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Designing human behaviour

Good design good, bad design better? In a nutshell Seeking new and unfamiliar experiences is a fundamental behavioural tendency in…

Contributor
Colleen Ryan

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NZ Post on a customer centricity journey

When was the last time you posted a letter? When was the last time you shopped online? In a nutshell NZ Post have embarked on a…

Contributor
Colleen Ryan

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Show me the money

I’ve watched a lot of bad movies. In a nutshell Customer experience requires genuine and authentic care for the customer. At the same…

Contributor
Connon Bray

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Through the looking glass: the future of data

Data is quickly becoming an economy of its own. In a nutshell As we transition to Industry 4.0 the way we manage and curate data will…

Contributor
Jonny Almario

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Podcast: The future of insights

Your browser does not support the audio element. https…

Contributor
Colleen Ryan

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Fake news still has the power to persuade

Now that fake news has been exposed, has it lost its power to influence? In a nutshell Much of what we see and hear, including…

Contributor
Colleen Ryan

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Seeing through another's eyes

Sometimes the challenges we help businesses overcome are relatively simple, at other times they’re much tougher. In a nutshell We…

Contributor
Amber Coulter

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Let me make you an offer you can refuse: does loyalty work?

If there is one truism that can be taken from every gangster film ever made, it’s that you can’t buy loyalty in the business world. In…

Contributor
Andrew Lewis

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